At this time we do not accept any returns, refunds or exchanges, unless otherwise organised with myself via email for a valid reason.
If you have received your order and open the parcel to find that the product is damaged or faulty prior to use, please contact us at firstname.lastname@example.org so that we can rectify the situation. This must be done within 2 days of receiving your parcel.
If you have received your order and find that we have sent you the wrong item or an item is missing, please contact us at email@example.com.
Please keep in mind when emailing that we are not a big bucks company, but just a little family with busy lives. We do our best to offer the best possible service to our customers and try to reply to your emails within 48 working hours, while keeping a healthy work-family balance. However, you are all valuable to us as we would not be here without you and we will do our best to make each of you as happy as we can!
Thank you for your continued love and support. We are forever grateful!